This week we completed our CQC inspection at The Thyroid Clinic. The final report is still pending, but we wanted to take a moment to say thank you to everyone who supported us through the process.
Running a small independent clinic comes with a huge amount of work behind the scenes. Policies, governance, systems, audits, training, safeguarding, prescribing processes, documentation, communication pathways etc. And whilst inspections are inevitably stressful, they are also an important opportunity for us to reflect on the standards of care we are providing.
One of the things the inspector commented on repeatedly throughout the process was the passion within the whole team. The sense that people here genuinely care about the work they are doing and the patients they are supporting every day. That meant a great deal to hear.
What mattered most to us throughout the process was not simply whether the paperwork was correct, but whether the care people receive actually feels safe, thoughtful, human and helpful. One of the most meaningful parts of the inspection, therefore, was reading through the patient feedback and reviews you had taken the time to submit to CQC. We were genuinely very moved by them.
A few words shared by patients included:
“We have found her care to be excellent. She is responsive to our complex health needs and is clear what she can and cannot assist with. We all feel listened to and that we are working collaboratively. All our health has improved significantly since being in her care.”
“I am so glad that I found them and feel so much better following their care. They are professional, thorough, they explain everything and listen and understand the issue I was facing.”
“It is not an exaggeration to say that this treatment has changed my life.”
“The service I have received from The Thyroid Clinic has been nothing short of excellent. Dr Conway is not only very knowledgeable and empathetic, but she also actively listens to patients’ problems and works with them to find solutions.”
“The service provided by The Thyroid Clinic has had a truly positive impact on my life.”
“I feel that they are treating me as an individual and with a caring and professional attitude.”
To everyone who took the time to write reviews, complete feedback forms, or send kind messages to the team, thank you. It means more than you probably realise.
Building this clinic has never been about trying to be the biggest. It has always been about trying to create the sort of care many people feel has been missing. Care that is thorough, collaborative, evidence-informed, realistic and compassionate.
As always, thank you for being here and for continuing to support our small clinic.
George
Dr Georgina Conway
The Thyroid Clinic